Frequently Asked Questions
Everything you need to know about your Alter Ego beauty journey.
Are Alter Ego products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Alter Ego products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check the 'Ingredients' tab on individual product pages for specific details.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for opened beauty products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type or tone, you can return it within 30 days of purchase for a full refund or store credit, even if it has been lightly used.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly through your Alter Ego account dashboard.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before incorporating a new product into your full routine.